Bridgeport Hospital PEACE winners for May are Milford Campus staff members Kristofer Knerr, RN, IV Team and Michele Velush, RN, ICU assistant nurse manager. The Patient Experience Award for Caring and Excellence (PEACE) recognizes employees who provide a positive patient experience by demonstrating the values that embody Yale New Haven Health’s Standards of Professional Behavior. Knerr and Velush were recognized for advocating for a patient who had a functional seizure while waiting for an ultrasound. The patient had seizures in the past and knew her capabilities when she had them. Radiology called an adult medical emergency, but the patient was awake in fewer than two minutes. This was the patient’s third attempt at the ultrasound and she wanted to continue with it. Knowing the patient’s history, Knerr and Velush advocated for her to have the scan. They stayed with the patient until the ultrasound was completed, ensuring she had a good experience and that Radiology staff had support if needed. The patient appreciated all their efforts.
